CELEBRATING OUR 15th YEAR OF LOW PRICES AND GREAT SERVICE
ON LINE AND 13 YEARS ON FANTASTIC RETAIL STORE PRICING!

 

 
   

 

  35,545 In Stock Items Available To Order Today In The  World's Largest In Stock Model Railroad Product Database

 "The BIGGEST little Hobby Shop In The World"
 



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RR-CirKits, Inc.
Specializing in Affordable Electronics for Model Railroads
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FROM BEHIND THE COUNTER
 

NEWS AND UPDATES

09/14/19

New Operational Policies


As most of you know the model railroading hobby has had its issues over the last 10 years. I have done my best to keep you all informed as to what is going on in the industry. In fact I have done my best to get you all the best product availability and best overall prices I can and try to advise and influence the model railroading industry by passing along your thoughts as well as my own. But, after 10 years, that seems to have fallen on deaf ears.

Alas, for the last 10 years of Blue Ridge Hobbies 15 years in business there have many many challenges. I have done my best to promote the model railroad hobby and I have placed blame where the blame is due for the current state of the hobby.

I will not rehash those items at this time.

Part of the problem is that some of the people working within the hobby have no model railroading experience. For example, in the sales department at Walthers there is only one  model railroader in the sales department that I know of. Most of the representatives around the industry have no clue how customer service should work. In fact, when I was having some MAP (Minimum Advertised Price) issues with one of the manufacturers one representative called me one day left a message and advised he was going to quit over the issue. He sounded like he was almost in tears!

The CEO's and Presidents of these companies seem not see what is coming. Repeated calls, emails and even in some cases certified letters from BRH and the Miniature World of Trains project go unanswered! I have even had customers advise me that they can not get responses from many of the large as well as small manufacturers! That says alot.

So, as the hobbies customer base continues to shrink and the industry as a whole does virtually nothing to bring in new customers the end is seems to be near! It may be another 15 or 20 years but with these non visionaries in charge, the hobby will die a slow and agonizing death. After that it will be on life support. In fact it is almost there now.

For example, there are about 147,000 items in the BRH database (the largest del railroad database in the world) of which only about 37,000 are available to sell from 3 major model railroad warehouses. and other smaller ones.  As with  any business, you need product to sell to stay in business. BRH is no different.

As of today orders are down 50% from last year but sales are up 50% over last year. Go figure.

While BRH sales are up overall, it is still not back to the $1M a year we where nearing 10 years ago. The customer base in dying off. The number of hobby stores are limited and closing  due to not having enough customers and/or enough product to sell. Even the basics like track and scenery items. 

So, as I approach my 62nd Birthday and after numerous conversations with the industries so called leaders, I feel the need to make some changes in how BRH will operate.

With the lack of support (financial or otherwise) for the Miniature World of Trains project and lack of consistently available product coming from the model railroading hobby for BRH from the NMRA to Walthers and the small manufacturers like Trident, the lack of response to calls and emails to the lack of marketing to a younger generation it is time to make these changes at BRH.

Effective immediately BRH will only show product that is available that day at 8am and, for now, advance reservations with actual expected due dates listed. Anything listed as "Unknown Availability Date' will no longer be listed. So that will effectively remove some 100,000 items from the database of products.

Retail store hours will change to Wednesday, Thursday and Friday from 11am to 4pm soon and through the holiday season I will add back Tuesdays and Saturdays in November as well. Please keep in mind that BRH is primarily an online business with 98% of sales coming from the internet. BRH retail will be available 7 days a week by appointment outside of the posted hours.

Part of the reason for the schedule change are the delivery times from the USPS, Fedex and UPS for shipments coming from our suppliers. These all used to be before 10am now those deliveries come from 12 noon until the end of the day. These new delivery times to BRH  have severally effected the shipping of product to you, our customers and added an additional day or two to what used to be a very quick 2 to 3 day turn around on getting your orders to you.

Another reason is that I am building ny personal  30' x 40' HO scale model railroad with lower staging and an upper level that covers about half of the main level. I am currently working on the main yard and the wiring and the DCC computer program that will be running the layout. So, a lot of work needs to be done and I will need more time to work on that as well.

BRH will not be closing, just changing how I will be approaching the business model and methods of operations we started in 2005 that a lot of other companies have copied. Including Walthers!

I will be consolidating the retail store inventory even further over time but that will depend upon what is available from the manufacturers to stock the retail store.  The 2019 Holiday Season sales will play into that as well.

Without BRH and your local hobby shop the model railroad hobby will die. BRH still has the lowest prices available for your overall order and low cost shipping. That will not change. I hope you will keep supporting BRH so we can stay in business despite the challenges.

Upcoming Preorder Deadlines

September 30: Kato Preorders
September 30: Micro-Trains Preorders
September 30: Walthers Preorders
October 7: Rapido Preorders
October 14: Rapido Preorders


09/07/19

Hurricane Dorian

The Greenville, SC area experienced no effects from the recent hurricane that skirted the east coast of South Carolina. Operations at Blue Ridge Hobbies where not affected.

Upcoming Preorder Deadlines

September 9: Rapido Preorders
September 30: Kato Preorders
September 30: Micro-Trains Preorders
September 30: Walthers Preorders
October 7: Rapido Preorders
October 14: Rapido Preorders


08/31/19

Your Order Cancellation

I just wanted to go over the Blue Ridge Hobbies
back order / advance reservation cancellation policy as there seems to be some confusion.

Per the store policy page in which all customers must agree to before an order can be processed states:

If you would like to cancel any back ordered item,
contact Customer Service please call us immediately during our normal business hours regarding this item.  Please call 864-255-4671. Emails are not accepted for back order cancellations.

Order cancellations must be done verbally by the originator of the order (the person on the order), during our normal business hours. No emails or voice mails will be accepted effective April 12, 2012. You will need to receive an OXL number to confirm your order cancellation.

Items canceled that will be charged the 20% restock fee  include items already received by Blue Ridge Hobbies Blue Ridge Hobbies shipped to or in the process of being shipped to Blue Ridge Hobbies® but not yet received for a supplier, manufacturer or other source, hold bin items not yet paid for, shipping fees for product from the supplier, manufacturer or other source effective April 12, 2012.

So if you leave a voice mail or email the order will not be cancelled! No exceptions!

Emailing to any of the following emails generates an automated email response that order cancellations must be done by telephone. We do not receive emails at these addresses thus we can not respond to them:


blueridgehobbies@blueridgehobbies.com
yourorder@blueridgehobbies.com


Again, you must call us at the retail store during normal business hours and speak with me to get the OXL number!
 No exceptions.

If you must email us use
contactus@blueridgehobbies.com.
However, cancellations are not reviewed at this email. You must call per store policy.


Miniature World of Trains™

This is the last couple of days to invest in the Miniature World of Trains

So, please help me create this project by either investing, donating or volunteering!

INVESTMENT INFO



MORE INFO ON THE ATTRACTION OR HOW TO INVEST, DONATE, VOLUNTEER OR WORK AT MWOT

Tariff Update

It looks like the proposed tariff increase that would effect model railroading items has been delayed until 12/15/19

August Sales

Again Blue Ridge Hobbies
 sales where again up year over year and this has been the best August since 2013!!

Sales month to month up 8.7%. So a good but seemingly slow month. Year to year new customers up 38% and returning customers up 82%!

Where's The Product!

Unfortunately the model railroad industry does not have its act together! There just is not enough product to sell. The basics are for the most part, not always available as they should be and there are very very long wait times for restock!

Since I know that the manufacturers monitor this email blast and I know what I share with you just about each week is about how bad they are in creating the products we all want and need, i wanted to get you all update as of this update.

For example. There are about 147,000 products in the current BRH database. Between three wholesalers and several manufacturers I buy direct from there are only about 37,000 items available to sell to you, our customers, each day!

Over the last month I have been updating image files from our new wholesaler in Easton, PA. While doing the 448 pages of MTH products (about 13,000 items) listed on our webpage I was finding items that, in my opinion, sold not be listed. These items have already been released and are sold out and most likely will not be produced by MTH again. A lot of those items where previously made under a licensing agreement with Lionel that expired in May 2019.

So why are these products still listed? No one that I can talk to have an answer when I ask.

Only 29 pages or 870 products are available to sell each day out of 13,000.

What is going on MTH!

The same problem exists with Atlas products. 4620 in the database and only 930 available to sell.
Lionel as well. 3150 in the database and only 1230 to sell.

There are many more examples but you get the gist of what the picture is.
Walthers, Woodland Scenics and some others seem not to have these issues.

I have been told in the past when I advise you all of this that I am throwing the manufacturers under the bus! While it is not me doing that, you, the manufacturers are. This all started about 10 years ago now and the factory closings that occurred back then effected a lot of the model railroad industry. The recent closings did not help.

I say bring the manufacture bring back to the USA! Something I have been stating for 10 years now and something that  President Trump suggested recently.

You, the BRH customers want product to buy but I can not find that product for you to buy! Even on my own home layout, I have to think about a year in advance to get the nuts and bolts items to continue to build it. I can wait for rolling stock, but to wait years in some cases for track and signals is ridiculous. And the manufacturers do not seem to care.

For example. The 2019 Christmas Cars from Lionel will not be in until after Christmas 2019! Who wants a 2019 item in 2020? I have suggested that Lionel get ahead of the game. Let's call the proposed 2020 Christmas Cars 2021 Christmas Cars and get them delivered in the summer of 2021!! Get ahead of the curve!

And the new, just in time, ordering and stocking is not working. I have been dealing with this now for 10 years. The manufacturers need to get it together. Keep the basics in supply, stop announcing items and not producing them for years and years, if at all.

It is very hard to get 'new blood' into the hobby with good products at a reasonable price point to sell to these new customers. There is virtually no support to help promote model railroading to the general public. More on that in another update.

Enough about the woes of this great hobby. But if something does not change, and I mean now, some of these long time manufacturers and their dealers will not be able to survive without product to sell to meet the demand of you, our customers.

To paraphrase that famous Wendy's commercial:
"Where's The Trains"(TM)

Upcoming Preorder Deadlines

September 9: Rapido Preorders
September 27: Kato Preorders
September 30: Walthers Preorders


08/10/19  

Back To Modeling Season 

Don't forget to think ahead about your Fall and Winter projects for your model railroad. Christmas is coming as well so get your orders in so that you can potentially have the products you need when you need them.

There are still a lot of product announcements and also a lot of delivery delays for a number of different reasons as I have discussed in the past. From product made in China to even products that are made here in the USA. I have discussed the biggest manufacturing delivery delays offenders as well. So the bottom line is think ahead on your needs and wants to move our railroad forward.

I am predicting a very very busy holiday season for 2019. I am already seeing more customer traffic in the retail store and online orders have continued to be strong. So if the trend continues, even with the potential tariff increase and normal pricing fluctuations.

Upcoming Pre Order Due Dates

August 12: Rapido Trains Preorders
August 21: Atlas/AtlasO/Trainman Preorders
August 23: Lionel Preorders
August 30: Intermountain Preorders
August 31: Bowser Preorders

THANKS FOR THE SUPPORT!


 


JOIN THE BRH
 EMAIL LIST


JOIN THE BRH
 EMAIL LIST
VIA OUR MOBILE SIGNUP
We Ship
Around The World!
For More Info



As a Platinum Dealer
we can offer the entire Walthers catalog as well as many other
manufacturers
ALL at discount prices.

Copyright Information

About Blue Ridge Hobbies®

Our Customers Opinions

Greenville, SC
Area Scanners

BRH IN THE NEWS


 

 Model Retailer Blog

FREE SHIPPING MYTH

IMPORTANT MESSAGE
 

CALL US AT
864 255 4671
OR EMAIL US
Just Click On The Image!


 



The prices and products reflected on these pages are subject to change without notice. Shipping, handling and sales tax are not included
and are added at the time your order is shipped to you or picked up at our retail store.
Prices on these pages are available for online sales only

Minimum Online Shopping Cart Order is $50.00 effective 03/01/19
Effective 07/27/13 until 03/01/19 - On Line Orders under $50.00 will have a mandatory $3.00 service fee to cover credit card processing fees.

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The  images are supplied by the manufacturers and wholesalers.
100% accuracy of information is not guaranteed.

"At Least One Or More Available At Our Warehouse"  does not indicate what is available for sale at the retail store.
"At Least One Or More Available At Our Warehouse"  indicates what is listed as on hand in our warehouse, the manufactures and wholesalers
warehouses or in our retail store as of the last Blue Ridge Hobbies® manufacturers product search page update. This includes but not
 limited to items that are dealer returns, show stock, reserved items, damaged product, and otherwise unavailable for sale items.
Therefore, not all items listed as "At Least One Available At Our Warehouse"
 are available for sale or distribution at your time of viewing the product search page as product availability changes throughout each day. 

The Unknown Availability  or Advance Reservation listing shows items expected to arrive according to the manufacturers or wholesalers supplied information.  
The information on this page is updated as frequently as possible. 100% accuracy of information is not guaranteed.
Check with Blue Ridge Hobbies® via email at
contactus@BlueRidgeHobbies.com for updated information.

Copyright © Blue Ridge Hobbies® LLC All Rights Reserved, 1980-2019

Blue Ridge Hobbies® , BlueRidgeHobbies.com ®, Blue Ridge Hobbies®  Newsletter, Blue Ridge Hobbies® Stationmaster-gram™, Blue Ridge Hobbies® E-Depot™
 Between The Tracks
BetweenTheTracks.com and all information or any other artwork or properties owned by Blue Ridge Hobbies® Copyright © Blue Ridge Hobbies® All Rights Reserved, 1980-2019

As to corporate manufacturers and suppliers artwork/properties: © each entity or corporation used for the purchase of product sale.

"The Biggest Little Hobby Shop In The World"(sm) (c)2019 Blue Ridge Hobbies LLC

contact the webmaster at contactus@BlueRidgeHobbies.com

site created by Bonus Room Site Services and BRH Technologies

 


 


JOIN THE BRH
 EMAIL LIST


JOIN THE BRH
 EMAIL LIST
VIA OUR MOBILE SIGNUP
We Ship
Around The World!
For More Info



As a Platinum Dealer
we can offer the entire Walthers catalog as well as many other
manufacturers
ALL at discount prices.

Copyright Information

About Blue Ridge Hobbies®

Our Customers Opinions

Greenville, SC
Area Scanners

BRH IN THE NEWS


 

 Model Retailer Blog

FREE SHIPPING MYTH

IMPORTANT MESSAGE
 

CALL US AT
864 255 4671
OR EMAIL US
Just Click On The Image!


 



The prices and products reflected on these pages are subject to change without notice. Shipping, handling and sales tax are not included
and are added at the time your order is shipped to you or picked up at our retail store.
Prices on these pages are available for online sales only

Minimum Online Shopping Cart Order is $50.00 effective 03/01/19
Effective 07/27/13 until 03/01/19 - On Line Orders under $50.00 will have a mandatory $3.00 service fee to cover credit card processing fees.

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The  images are supplied by the manufacturers and wholesalers.
100% accuracy of information is not guaranteed.

"At Least One Or More Available At Our Warehouse"  does not indicate what is available for sale at the retail store.
"At Least One Or More Available At Our Warehouse"  indicates what is listed as on hand in our warehouse, the manufactures and wholesalers
warehouses or in our retail store as of the last Blue Ridge Hobbies® manufacturers product search page update. This includes but not
 limited to items that are dealer returns, show stock, reserved items, damaged product, and otherwise unavailable for sale items.
Therefore, not all items listed as "At Least One Available At Our Warehouse"
 are available for sale or distribution at your time of viewing the product search page as product availability changes throughout each day. 

The Unknown Availability  or Advance Reservation listing shows items expected to arrive according to the manufacturers or wholesalers supplied information.  
The information on this page is updated as frequently as possible. 100% accuracy of information is not guaranteed.
Check with Blue Ridge Hobbies® via email at
contactus@BlueRidgeHobbies.com for updated information.

Copyright © Blue Ridge Hobbies® LLC All Rights Reserved, 1980-2019

Blue Ridge Hobbies® , BlueRidgeHobbies.com ®, Blue Ridge Hobbies®  Newsletter, Blue Ridge Hobbies® Stationmaster-gram™, Blue Ridge Hobbies® E-Depot™
 Between The Tracks
BetweenTheTracks.com and all information or any other artwork or properties owned by Blue Ridge Hobbies® Copyright © Blue Ridge Hobbies® All Rights Reserved, 1980-2019

As to corporate manufacturers and suppliers artwork/properties: © each entity or corporation used for the purchase of product sale.

"The Biggest Little Hobby Shop In The World"(sm) (c)2019 Blue Ridge Hobbies LLC

contact the webmaster at contactus@BlueRidgeHobbies.com

site created by Bonus Room Site Services and BRH Technologies